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Payments
Deposits
How do I make a deposit?
Can I deposit with my husband/wife/friend’s card/account/method?
Are there any fees when depositing funds?
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Withdrawals
Can I cancel my withdrawal?
My withdrawal is missing.
Why is my withdrawal on hold?
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My Account
Verification
What documents do I need to verify my address?
What documents can I use to verify my Date of Birth and/or Identity?
What do I need to verify a debit or credit card?
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Account Settings
I want all data you have stored on me
I am not receiving verification SMS
I forgot my password.
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Promotions
Bonuses and Free Spins
I’m not receiving any offers on email or SMS from you.
I did not get my Free Spins or bonus.
My bonus/Free Spins expired. Can I have it back?
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Balance and Wagering
A lot of my balance disappeared suddenly.
How do I see how much wagering is left?
Can I wager as much as I want on any slot with my bonus?
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Casino
General Information
Where is my game history?
What are the RTP for your games/slots?
How many slots and Live Casino tables do you offer?
Technical Issues
My game round seems to be stuck.
I lost my connection when I was playing.
Responsible Gaming
Account Limits
Setting a loss limit.
Setting a wager limit.
Setting a deposit limit.
Self-Help
I think I have a gambling problem.
What Responsible gaming tools do you offer?
Support Links
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